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Your account, your data, your rights

We built big368 for Indonesia, and that means being clear about how we handle your account, payments and personal information.

Account security verified at loginDANA, OVO, GoPay and QRIS encryptedData requests answered within 7 days
Explore the Lobby Read FAQ
big368 Your account, your data, your rights
REACH US NOW

How to contact us about your legal rights

Live Chat Support Available 24/7 on the big368 lobby. Open your account and tap the chat icon in the bottom-right corner. Response time under 2 minutes during peak hours.
Email Address Send requests to [email protected]. We read all incoming messages and reply within 7 business days. Include your account number and the specific data or change you're requesting.
Account Settings Log into big368, go to Profile > Privacy & Data. You can view your stored information, request corrections, or initiate data export directly from this page.
SECURITY & COMPLIANCE

How we protect and manage your account

Encryption in Transit

All deposits via DANA, OVO, GoPay and QRIS use SSL encryption. Your payment details are never stored on our servers; they're tokenized through our payment processor and cleared within seconds.

Data Retention

We keep your personal data while your account is open and for seven years after closure. This covers tax reporting and fraud prevention where local law permits. You can request deletion of non-critical data at any time.

Cookies & Tracking

big368 uses functional cookies to keep you logged in and session cookies to track your game history. We do not sell your data to third parties. Analytics cookies help us understand lobby behaviour and speed.

Account Verification

Your first withdrawal triggers ID verification. Upload a photo of your national ID or passport via the verification page in Account Settings. This happens once and clears within 24 hours.

Password & Two-Factor

Set a strong password at sign-up. We offer optional two-factor authentication via SMS or email. Enable it under Security in your Profile menu to add an extra layer to your account.

Data Subject Requests

You can request access to all your data, ask us to correct information, or request we delete non-critical data. Send requests to [email protected] with your account number. We respond within 7 business days.

Common questions about your rights and data

We collect your name, email, phone number, home address, date of birth, and payment details (card or wallet number). We use this to verify your identity, process deposits and withdrawals, and comply with local regulations. None of this data is shared with third parties except our payment processor and legal authorities where required by law.

We retain your data for seven years after account closure to satisfy tax reporting and fraud prevention rules where local law permits. If you want to request earlier deletion of non-critical data, contact [email protected] and we will comply where permissible. Critical records (identity, transaction history) must be kept for regulatory purposes.

Yes. Log into big368, go to Profile > Privacy & Data, and select 'Export My Data'. We will prepare a file containing your account history, deposits, withdrawals, and personal information and email it to you within 7 business days.

Yes. All deposits and withdrawals use SSL encryption. Your payment details are tokenized by our processor and never stored on our servers. Deposits clear in real-time; withdrawals are verified by our team and sent back to your original method within one business day.

Go to Profile > Personal Information and update name, email, or phone directly. For sensitive changes (date of birth, address), contact live chat or email [email protected] with proof of identity. We verify changes within 24 hours and notify you by email.

Contact our live chat immediately or email [email protected]. We will freeze your account, review login history, and help you reset your password and two-factor authentication. Report any fraudulent transactions to your payment provider as well. We respond to security reports within 2 hours.

No, we do not sell your personal data. We only share information with our payment processor to complete transactions and with legal or tax authorities where local law requires. You can request a full list of third parties we work with by contacting [email protected].

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big368 Indonesia FAQ big368 Casino big368 Login About Us