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Our Terms & Conditions Shape Your Account

When you open an account on big368, you agree to a set of terms that protect both you and our platform.

Account creation and verificationDeposit and withdrawal rulesDispute resolution paths
Explore the Lobby Read FAQ
big368 Our Terms & Conditions Shape Your Account
GET HELP

Where to Raise a Terms Question

We stand behind our terms, and we're here when you need clarification. Your support channels are open across web, mobile and live chat.

Live Chat Open the chat widget in the bottom right of your lobby. Our team responds during platform hours; messages outside hours are queued and answered first thing.
Email Support Send account or terms questions to [email protected]. Include your username and the date of the transaction or event in question for fastest resolution.
In-Lobby Help Tap the question mark icon in your account menu. You'll see FAQ articles and a direct escalation button to reach our compliance team.
HOW WE HANDLE YOUR DATA

Security, Privacy and Your Account Records

Your terms agreement includes how we protect your identity, payment details and gaming history.

Data Encryption

All deposits, withdrawals and account login traffic use TLS 1.2+ encryption. Your payment method details are tokenized and never stored in plain text on our servers.

Account Access Rights

You can request a full copy of your account data, including deposit history, gameplay logs and support tickets. Submit requests through the Account Settings menu or email [email protected].

Data Retention

We keep account records for at least five years to comply with Indonesian financial reporting law. Older records are archived and deleted according to our privacy policy schedule.

Fraud Detection

Our terms require us to monitor for suspicious activity. If we detect unusual deposit patterns, rapid withdrawals or account access from new locations, we may pause and verify with you.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytical cookies to understand how players navigate the lobby. You can disable non-essential cookies in your browser settings.

Dispute Escalation

If you believe we've breached our terms regarding your data or account, file a formal complaint via email. Our compliance team will investigate and respond within 14 business days.

Your Terms & Conditions Questions Answered

You can request account closure at any time through the Account Settings menu. Any balance remaining after withdrawals must be forfeited per our terms, unless local law requires return. Pending deposits or unresolved bets are settled before closure. Contact support if you're unsure about your current balance or pending transactions.

Your deposits are your responsibility to authorize through your payment provider's interface. big368 processes only the transactions you confirm. If an unauthorized deposit appears, report it to both your payment provider and our support team immediately. We will investigate and cooperate with your bank or e-wallet service.

Withdrawals can be cancelled within 60 seconds of submission from the Wallet menu. Once processing has started, the transaction cannot be reversed—it will complete to your registered payment method. If the withdrawal doesn't arrive within 24 hours, contact support with your transaction ID and bank confirmation.

You may hold only one account per person on big368. Sharing login credentials, playing from a shared device with another player's account, or creating duplicate accounts violates our terms and will result in account suspension. All accounts must use your real, verified identity.

Account records, bet logs, support conversations and payment history are retained for five years. After that period, older records are archived. You can export your full account history anytime via the Account Settings menu or by requesting it from [email protected].

Before your first withdrawal, we verify your identity and confirm your registered payment method. This is a one-time process that typically completes within 24 hours. Subsequent withdrawals process faster. If we ask for additional documentation, respond within 7 days to avoid account restrictions.

Our terms require disputes to go through our support and compliance team first. If unresolved, disputes are handled according to Indonesian consumer protection law and local courts where applicable. We cannot arbitrate international disputes. Document all communications with our support team as evidence for any legal action.

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